GOLDEN DROPS OF NATURE - FACIAL CLEANSER

The Golden Drops of Nature Facial Cleanser is conveniently packaged in a practical 180ml bottle.

Return and Refund Policy:

Thank you for choosing the Golden Drops Facial Cleanser from Demetra. We are dedicated to ensuring your satisfaction with our product. If for any reason you are not entirely satisfied with your purchase, please review our return and refund policy below:

Returns:

• You may return any unopened and unused Golden Drops Facial Cleanser within 30 days of purchase for a full refund or exchange.
• To initiate a return, please contact our customer service team at info@demetrausa.com or use our chat feature on the homepage to obtain a return authorization.
• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refunds:

• Refunds will only be issued for unopened and unused Golden Drops Facial Cleansers returned within 30 days of purchase.
• If the returned product has been opened or used, we reserve the right to reject the return or issue a partial refund.
• Please note that shipping costs are non-refundable.

Damaged or Defective Products:

• If you receive a damaged or defective Golden Drops Facial Cleanser, please contact us immediately upon receipt.
• We will gladly replace the damaged or defective item free of charge or issue a refund.
• Please provide photographic evidence of the damage or defect when contacting us.

Exchanges:

• If you would like to exchange your Golden Drops Facial Cleanser for a different item, please contact our customer service team to arrange the exchange.
• Exchanges are subject to product availability, and you may be responsible for any price difference and shipping costs associated with the exchange.

Please Note:

• We reserve the right to refuse any return or refund request that does not meet our return and refund policy criteria.
• Our return and refund policy applies only to purchases made directly from us. If you purchased our product from a third-party retailer, please refer to their return and refund policy.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you every step of the way.

Shipping Policy for Golden Drops Facial Cleanser:

• Estimated Delivery Time:

  • Please allow 7-14 business days for delivery of your Golden Drops Facial Cleanser. We strive to process and dispatch orders promptly, but delivery times may vary depending on your location and any unforeseen circumstances such as customs delays or inclement weather.

• Shipping Costs:

  • The shipping cost for all orders of the Golden Drops Facial Cleanser placed on the Demetra website is $10.
  • Orders totaling $80 or more qualify for free standard shipping.

• Shipping Methods:

  • We utilize reliable shipping carriers to ensure the safe and timely delivery of your Golden Drops Facial Cleanser.
  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the status of your shipment.

• International Shipping:

  • We currently offer shipping worldwide. 
  • International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These fees are the responsibility of the customer.

• Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
  • We cannot be held responsible for lost or undelivered packages due to incorrect shipping addresses provided by the customer.

• Order Tracking:

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use this information to track the progress of your shipment and estimate the delivery date.

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team for assistance. We are committed to ensuring that your Golden Drops Facial Cleanser reaches you safely and promptly.