REFUND POLICY

Refund Policy

This Refund Policy governs the manner in which Demetra New York, INC (referred to as "we", "us", or "our") handles refunds for products purchased through the www.demetrabeauty.com website (referred to as "the Website"). This Refund Policy applies to all products sold by Demetra Beauty Global.

1. Refund Eligibility

1.1. To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of the original purchase date.

• The product must be unused, undamaged, and in its original packaging.

• Proof of purchase is required.

1.2. Certain products may not be eligible for a refund. These include:

• Products that are marked as non-returnable or final sale.

• Products that have been used or opened.

2. Refund Process

2.1. To request a refund, please contact our customer support team at info@demetrausa.com within the specified refund period. You will be required to provide proof of purchase and details about the reason for the refund request.

2.2. Once your refund request is received and approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during return shipping.

2.3. Upon receipt of the returned product and verification that it meets the refund eligibility criteria, we will initiate the refund process.

3. Refund Method

3.1. Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund via an alternative method.

4. Refund Timeframe

4.1. The time it takes for you to receive the refunded amount may vary depending on factors such as the payment method used and the processing times of financial institutions. Generally, refunds are processed within 7 business days of receiving the returned product.

5. Shipping Costs

5.1. Shipping costs associated with the original purchase are non-refundable unless the return is due to an error on our part or a defective product.

6. Contacting Us

6.1. If you have any questions about our Refund Policy, please contact us at info@demetrausa.com

7. Changes to This Refund Policy

7.1. Demetra New York, INC reserves the right to update or modify this Refund Policy at any time. Any changes to the policy will be reflected on this page. We encourage you to review this Refund Policy periodically for any updates.

This Refund Policy was last updated on 4/4/2024.

By making a purchase on the Demetra Beauty Global website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.